How to Complete Your e-KYC

IndianOil requires every LPG customer to complete e-KYC (biometric/Aadhaar-based identity verification) for their connection. It's a one-time process and doesn't affect your subsidy or booking in the meantime — but connections without it are at risk of suspension, so it's worth doing as soon as possible.

Ways to complete your e-KYC

• At delivery: ask your delivery person to complete e-KYC at your doorstep the next time your cylinder is delivered — they carry a biometric device for this.
• IndianOil One app: download the IndianOil One app, log in with your registered mobile number, and look for the e-KYC option under your connection details.
• At our office: visit us with your Aadhaar card and LPG consumer number, and we'll help you complete it directly.

What you'll need

• Your Aadhaar card (linked to your LPG connection, if possible)
• Your LPG consumer number / registered mobile number
• Your fingerprint or the OTP sent to your Aadhaar-linked mobile, depending on the method used

This page is a general guide — for the exact walkthrough, we also share a short how-to video with customers directly. If anything here doesn't match what you see in the app or at your door, please call our office and we'll clarify.

Already completed your e-KYC?

If we've reached out to you about a pending e-KYC and you've already completed it, please send us a screenshot of your e-KYC confirmation from the IndianOil One app, or the confirmation SMS/message from IOCL, so we can verify and update our records for you.